ICON plc Hiring Ops Support Analyst I, IRT | 4.5–7.5 LPA | IT + Life Sciences Jobs in India

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Ops Support Analyst I, IRT at ICON plc | Chennai & Trivandrum | 1–5 Years | 4.5–7.5 LPA

ICON plc

Chennai & Trivandrum

1–5 Years

IRT / Ops Support

4.5–7.5 LPA

📄 Job Overview

ICON plc is hiring Ops Support Analyst I, IRT professionals for Chennai & Trivandrum. This role involves voice-based IRT support, troubleshooting, system monitoring & documentation.

🧭 Key Responsibilities

• Provide voice-based customer support for IRT systems.
• Monitor clinical trial IRT system performance.
• Resolve queries & troubleshoot issues.
• Maintain documentation & training materials.
• Assist in system validation, testing & upgrades.

🎓 Qualifications & Skills

• B.Pharm / M.Pharm / B.Sc / M.Sc / B.Tech / M.Tech (Life Sciences / IT)
• 1–5 years of voice/technical support experience
• Strong communication & problem-solving skills
• Knowledge of Clinical Research + IRT basics
• Attention to detail & documentation skills

💼 What ICON Offers

• Competitive salary & performance rewards
• Work-life balance + flexible work culture
• Medical insurance & global support benefits
• Employee Assistance Programme
• Global exposure in clinical research

📌 Note Before You Apply:
Kindly read the entire job description carefully before applying.
Make sure your qualifications match the requirements.

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