Amgen Hiring Associate - Quality Complaints
Are you seeking Amgen Careers Hyderabad or a Biotechnology Quality Assurance Job? Global biotech pioneer Amgen has announced openings for Associate Quality Complaints (Job ID: R-247321) to join its Quality division at the Hyderabad tech park.
This medical product safety and quality complaints vacancy is ideal for pharma, biotech, and science graduates with 1 to 4 years of experience managing customer feedback records, verifying deviations, and executing QMS processes. Selected associates will utilize systems like Amgen CDOCS to compile and manage compliance documentation. To write a resume detailing your deviation investigations or database tracking milestones, read our guidelines on how to apply for healthcare and pharma jobs online.
📋 Job Details
| Particular | Details |
|---|---|
| Company | Amgen (Amgen Technology Private Limited) |
| Position | Associate Quality Complaints |
| Job Requisition ID | R-247321 |
| Job Location | Hyderabad, Telangana, India |
| Work Mode | On-Site (Full-Time) |
| Experience Required |
- Bachelor’s Degree: 2–4 Years in Pharma/Biotech - Master’s Degree: 1–3 Years in Pharma/Biotech |
| Qualifications | B.Pharm, M.Pharm, Pharm.D, B.Sc/M.Sc in Biotechnology, Chemistry, Life Sciences, or related fields |
| Expected CTC | ₹7,00,000 – ₹11,00,000 per annum (Estimated) |
💼 Key Responsibilities
- Complaint Investigations: Conduct investigations surrounding patient and customer feedback regarding drug and device products.
- Feedback Processing: Triage product complaint records, evaluate incomplete data, and coordinate escalation for higher-level review.
- Closure Management: Drive assigned complaint records through investigations to document-ready closure in compliance with SOP rules.
- Void Processing: Review, justify, and complete the void processes for records determined to be invalid complaints.
- Controlled Documents: Manage document review, editing, and approval workflows inside the CDOCS system using global templates.
- Tracker Maintenance: Update internal trackers, QMS databases, and learning checklists (LMS) to maintain inspection readiness.
To learn how biotechnology quality assurance salaries compare to conventional pharmacovigilance drug safety associate and clinical data programming roles, read our report on Pharmacovigilance Salary: India vs USA.
🎓 Required Qualifications & Skills
- Education: Bachelor's or Master’s degree in Pharmacy, Biotechnology, Chemistry, Biochemistry, or related life science fields.
- QMS Understanding: Practical understanding of Quality Management Systems, cGMP requirements, and standard laboratory guidelines.
- Technical Systems: Exposure to document management tools (such as CDOCS or Documentum) and tracking programs (like TrackWise).
- Communication: Fluent English (written and verbal) to draft investigation reports and coordinate with global safety affiliates.
- Detail Orientation: High attention to detail with the ability to manage multiple records under tight regulatory timelines.
For pharmacy graduates evaluating corporate quality assurance pathways compared to conventional laboratory quality control or chemical dispensing careers, read our analysis on B.Pharm Careers after Graduation: India vs USA.
🎁 Why Join Amgen?
- Work with a leading global biotechnology organization founded in 1980, specializing in severe chronic therapies.
- Gain experience in global complaint tracking systems, QMS compliance, and international auditing standards.
- Collaborative, science-driven team culture with direct career development pathways.
- Competitive compensation, comprehensive employee wellness support, and health benefits.
To review your basic knowledge of clinical registries, patient protocols, and GCP guidelines before your technical screenings, try our interactive Clinical Trial Assistant (CTA) Quiz.
💡 Complaint Associate vs Healthcare IT
Quality Complaint Associates process product deviations, audit QMS trackers, and review manufacturing records, whereas Healthcare IT professionals support software deployments. To explore these differences, read our comparison on Healthcare IT vs Clinical Healthcare.
📝 Resume Tips for Amgen Candidates
- Highlight QMS Platforms: Mention any QMS or documentation platform you have used (e.g., TrackWise, Veeva Quality, CDOCS).
- Detail Investigation Experience: Describe specific investigations you have supported, including finding root causes or draft CAPAs.
- Emphasize Biotech/Device Knowledge: Highlight any experience with biologics (syringes, auto-injectors) or medical device standards.
💬 Amgen Quality Complaints Interview Questions
- Q1. What is the main objective of product complaint handling in biotechnology?
Answer Guidance: The main objective is to identify potential quality defects, assess patient safety risks, ensure regulatory compliance through timely reporting to health authorities, and determine root causes to prevent future defects. - Q2. How do you handle a complaint file that has extremely limited details from the user?
Answer Guidance: I log the available details in the system, check batch records for initial context, and follow up with the clinical or sales contact to request crucial patient details, device lot numbers, and symptom timelines. - Q3. Explain what a voided complaint record is.
Answer Guidance: A voided complaint is a record that was logged but is later determined to be duplicate, invalid, or unrelated to a product defect (e.g., user inquiry or wrong company's product), requiring a documented justification before closure.
🚀 How to Apply?
Interested and eligible candidates can submit their applications directly via Amgen's official Workday careers board. Click the button below to apply:
Apply Online – Amgen Workday Career Board❓ Frequently Asked Questions
Q. What qualifications are required for this Amgen Quality role?
Amgen accepts degrees in Pharmacy (B.Pharm/M.Pharm), Biotechnology, Chemistry, or related scientific backgrounds.
Q. Is this Associate Quality Complaints role hybrid or remote?
This is a full-time, on-site role located at Amgen's office in Hyderabad, Telangana, India.
Q. What is the required experience for candidates holding a Master's degree?
Candidates holding a Master's degree (M.Pharm/Biotechnology/M.Sc) require 1 to 3 years of pharma or biotech quality experience.
.png)
