EVERSANA Walk-In Drive – Healthcare Voice Process Analyst (Pune)
Are you a fresher or early-career professional looking for Healthcare Voice Process jobs in Pune, international BPO jobs in Pune, or US healthcare customer service careers? Global healthcare services leader EVERSANA is conducting a Walk-In Interview Drive on 23rd July 2026 for the position of Analyst – International Healthcare Voice Process at its Pune office.
This international voice process, HIPAA compliance, CRM handling, and healthcare BPO position operates under a full-time, work-from-office model in Pune's Koregaon Park Annexe. The role is open to fresh graduates and experienced candidates with up to 4 years of experience in customer service, healthcare voice operations, or BPO environments. Candidates must be willing to work US Night Shifts and flexible on weekends. Knowledge of Spanish is an added advantage. Before attending the walk-in interview, read our step-by-step guide on how to apply for healthcare and pharma jobs online.
📋 Job Overview
- Company: EVERSANA
- Position: Analyst – International Healthcare Voice Process
- Job Location: Pune, Maharashtra, India
- Employment Type: Full-Time
- Work Mode: Work from Office
- Shift: US Night Shift
- Working Days: 5 Days a Week (Saturday & Sunday flexibility required)
- Experience: 0 – 4 Years
- Qualification: Any Graduate
- Walk-In Date: 23rd July 2026
- Interview Time: 12:00 PM – 2:00 PM
💼 Key Responsibilities
- Inbound & Outbound Calls: Handle healthcare-related voice queries from international patients and clients professionally.
- Customer Resolution: Resolve queries efficiently while maintaining high first call resolution (FCR) scores.
- CRM Documentation: Record all interactions accurately in the CRM database for audit and compliance.
- HIPAA Compliance: Adhere strictly to HIPAA guidelines and patient data confidentiality standards.
- KPI Achievement: Meet key metrics including Call Quality, Average Handle Time (AHT), and First Call Resolution (FCR).
- Follow-Up Management: Track and follow up on pending cases until complete resolution is achieved.
To understand what healthcare data operations look like within clinical IT environments, read our comparison of Healthcare IT vs Clinical Healthcare.
🎓 Eligibility Criteria
- Education: Any graduate degree from a recognized university.
- Experience: 0 to 4 years (Freshers are welcome to apply).
- Communication: Excellent spoken and written English communication skills are mandatory.
- Technical Skills: Good computer proficiency and CRM handling skills.
- Shift Readiness: Must be willing and able to work US Night Shifts.
- Weekend Flexibility: Should be open to working Saturdays and Sundays when required.
- Spanish Language: Knowledge of Spanish is an added advantage (not mandatory).
For freshers planning to enter the healthcare industry, review our guide on the Healthcare Data Analyst Roadmap for Freshers.
🎁 Why Join EVERSANA?
- Work with a globally recognized leader in healthcare services and life sciences support.
- Gain direct exposure to the international US healthcare domain including insurance and patient services.
- Structured training programs to bring freshers up to speed quickly.
- Competitive compensation packages with professional growth opportunities.
- Collaborative, stable, and inclusive full-time work environment.
To test your healthcare knowledge and readiness before the walk-in interview, try our Entry Level Drug Safety Analyst Quiz.
📝 Resume Tips for EVERSANA Candidates
- Highlight Communication Skills: Add specific examples of customer interaction, call handling, or BPO experience in your resume summary.
- Mention CRM Tools: If you have used Salesforce, Zoho, or any CRM platform, name them explicitly.
- Add KPI Metrics: If experienced, include measurable stats like AHT score, FCR rate, or CSAT scores from previous roles.
💬 EVERSANA Interview Questions for Voice Process
- Q1. What is HIPAA and why is it important in a healthcare voice process role?
Answer Guidance: HIPAA (Health Insurance Portability and Accountability Act) governs the protection of patient health information. In a voice process role, it means never sharing patient details over call without proper verification, logging every interaction securely, and maintaining strict confidentiality at all times. - Q2. How would you handle an agitated international patient calling about a billing error?
Answer Guidance: I would remain calm, actively listen without interrupting, acknowledge the patient's concern empathetically, verify their identity using HIPAA-approved steps, and coordinate with the billing team to provide a clear resolution timeline while maintaining professionalism throughout. - Q3. What does First Call Resolution (FCR) mean and how do you achieve it?
Answer Guidance: FCR means resolving the customer's issue within the first call without the need for a callback. I achieve this by thoroughly understanding the problem, having access to updated CRM records, knowing escalation protocols, and clearly confirming the resolution before ending the call.
📖 How to Apply?
This is a Walk-In Interview. No prior registration is required. Simply carry your updated resume and attend the interview at the venue below on the scheduled date and time:
📄 Premium ATS Resume Builder Service
Want to build a professional ATS-friendly resume tailored for Healthcare Voice Process, BPO, or Clinical Operations roles? Message us directly on our LinkedIn Company Page with the phrase "I want Resume Builder Service", and our expert team will connect with you:
📲 Message Us on LinkedIn🚶 Walk-In Interview Details
- Walk-In Date: 23rd July 2026 (Wednesday)
- Interview Time: 12:00 PM – 2:00 PM
- Company: EVERSANA
- Venue: AP81, 7th Floor, Wing B, Koregaon Park Annexe, Mundhwa, Pune, Maharashtra – 411036
- Documents to Carry: Updated Resume, Government ID Proof, Educational Certificates
📄 Try Free ATS Resume Analyzer & Builder
Want to build a professional, recruiter-ready resume before your walk-in interview? Scan your ATS compatibility score and generate an optimized resume instantly:
🚀 Launch Free ATS Resume Tool❓ Frequently Asked Questions
Q. Is this EVERSANA position open for freshers?
Yes, the position is open to candidates with 0 to 4 years of experience, making it suitable for fresh graduates.
Q. What shift will I be working in?
The role requires working in US Night Shifts with flexibility to work on Saturdays and Sundays when needed.
Q. Is prior healthcare experience mandatory?
No, prior healthcare experience is not mandatory. Strong English communication skills and willingness to learn are the key requirements.
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