Mitocon Biopharma Hiring Medical Information Associate & Senior Specialist
Are you seeking Mitocon Biopharma PV jobs in Hyderabad, medical information contact center (MICC) associate vacancies, or scientific communication careers in Telangana? Expanding pharmaceutical services company Mitocon Biopharma has announced recruitment drives for Medical Information Contact Center (MICC) professionals at its Hyderabad office.
This medical inquiry handling, patient product inquiry documenting, scientific response writing, adverse event (AE) reporting to drug safety departments, and SOP-compliant database archiving vacancy operates under a 100% onsite model in Hyderabad. The positions are open to graduates and postgraduates holding degrees in Pharmacy (B.Pharm, M.Pharm, Pharm.D) or Life Sciences. Candidates with 1 to 3 years of experience in MICC or pharmacovigilance are eligible for the Associate role, while candidates with 5 to 7 years of prior MICC experience are required for the Senior Specialist position. All positions operate on a permanent night shift schedule. To format an ATS-friendly professional resume highlighting your medical communication skills, customer database entry, or GCP compliance training, review our guide on how to apply for healthcare and pharma jobs online.
📋 Job Overview
- Company: Mitocon Biopharma Pvt. Ltd.
- Department: Medical Information Contact Center (MICC)
- Job Locations: Hyderabad, Telangana, India (Begumpet)
- Employment Type: Full-Time
- Work Mode: 100% Onsite (Night Shift: 9:00 PM – 6:00 AM)
- Experience: Associate: 1–3 Years | Senior Specialist: 5–7 Years
- Qualifications: B.Pharm / M.Pharm / Pharm.D / Life Sciences Graduate or Postgraduate
- Expected CTC: Associate: ₹3 – ₹6 LPA (Senior Specialist based on standard market scales)
💼 Available Positions & Requirements
1. Medical Information Associate (MICC)
- Experience: 1 – 3 Years in medical information or pharmacovigilance contact centers.
- Salary: ₹3 – ₹6 LPA (based on skills and interview performance).
- Shift Schedule: Night Shift (9:00 PM – 6:00 AM).
- Work Mode: 100% Onsite (Begumpet, Hyderabad).
2. Senior Medical Information Specialist
- Experience: 5 – 7 Years.
- Mandatory Requirement: Previous experience working in a Medical Information Contact Center (MICC) is mandatory.
- Work Location: Begumpet, Hyderabad (Near Prakash Nagar Metro Station).
- Work Mode: 100% Onsite (No remote or hybrid option available).
⚙ Key Responsibilities
- Medical Inquiry Handling: Manage incoming medical information requests from healthcare professionals (HCPs), patients, and distributors.
- Scientific Response: Research and compile scientifically accurate, balanced, and compliant responses to medical queries.
- Case Documentation: Document all medical inquiries, product quality complaints (PQCs), and safety calls inside specialized database logs.
- Adverse Event Escalation: Identify potential adverse drug reactions during calls and route them immediately to the pharmacovigilance team.
- SOP Compliance: Adhere to client-specific standard operating procedures, medical communication policies, and regulatory guidelines.
- Quality Auditing: Support quality checking of inquiry databases and coordinate team training templates.
To learn about adverse event identification, safety database entry, and GVP guidelines, review our detailed guide on Top 100 Pharmacovigilance Interview Questions.
🎓 Required Qualifications & Skills
- Education: Bachelor's or Master's degree in Pharmacy (B.Pharm, M.Pharm, Pharm.D) or life sciences graduate/postgraduate.
- Required Experience: 1 to 7 years in medical information services or pharmacovigilance support.
- Mandatory (Senior Role): Prior experience working inside a Medical Information Contact Center (MICC) environment.
- Communication: High level of English communication skills (both verbal and written) for interactively responding to scientific queries.
- System Tools: Basic familiarity with medical databases, call logging interfaces, and Microsoft Office (Excel, Word).
For professionals interested in exploring standard compensation packages, domain career tracks, and industry values, check our comparison of Pharmacovigilance Salaries in India vs USA.
🎁 Why Join Mitocon Biopharma?
- Work inside a dedicated, specialized Medical Information department collaborating with global pharma clients.
- Develop expertise in clinical inquiry documentation, scientific writing, and customer interactions.
- Stable, full-time employment with structured night shift allowances.
- Clear career progression pathways from operations into safety coordination or compliance leadership.
📝 Resume Tips for Mitocon Candidates
- Highlight Call Metrics: Detail the average number of medical inquiries handled per day and the database systems used.
- Specify Therapeutic Knowledge: Note specific medical specialties (e.g., cardiology, oncology) you have supported.
- List Key Terms: Include keywords like MICC, Medical Information, Scientific Communication, Case Documentation, and SOP Compliance.
💬 Mitocon Biopharma Medical Information Specialist Interview Questions
- Q1. What is the role of a Medical Information Contact Center (MICC) in a pharmaceutical company?
Answer Guidance: An MICC acts as a professional gateway providing scientifically accurate, balanced, and non-promotional medical information to healthcare professionals, patients, and consumers regarding the company's products. It also serves to capture adverse events and product quality complaints. - Q2. How do you handle an inquiry from a patient asking for off-label usage advice?
Answer Guidance: I refer to the product's approved prescribing information. I explain that the company cannot recommend or promote off-label use. I provide the approved indications and advise the patient to consult their treating physician for specific medical decisions. - Q3. How do you distinguish between a medical inquiry, a product quality complaint, and an adverse event during a call?
Answer Guidance: A medical inquiry is a request for information about a drug's dosage, storage, or mechanism. A product quality complaint (PQC) concerns a physical defect in the product (e.g., broken tablet, cloudy liquid). An adverse event is any untoward medical occurrence in a patient administered the product.
📖 How to Apply?
Before submitting your application, please read our step-by-step guidance on how to navigate corporate recruitment mailboxes and format your details:
📧 Direct Email & WhatsApp Application
Interested candidates meeting the criteria can apply by sharing their updated resume via Email or WhatsApp:
- Email Address: sarvani.g@mitoconbiopharma.com
- WhatsApp Number: +91-8019493434 (Strictly No Calls)
- Email Subject Format: Application for [Position Name] - [Your Name] - [Years of Experience]
- Note: Clarify your current location and notice period in the body of the email.
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🚀 Launch Free ATS Resume Tool❓ Frequently Asked Questions
Q. Is this Mitocon Biopharma position hybrid or remote?
No, this is a 100% onsite role based out of Mitocon's Begumpet facility in Hyderabad.
Q. What is the shift timing for these medical information roles?
Both positions operate on a night shift schedule from 9:00 PM to 6:00 AM.
Q. Is prior MICC experience mandatory for the Senior Specialist role?
Yes, candidates applying for the Senior Medical Information Specialist position must have previous Medical Information Contact Center (MICC) experience.
