Specialist Quality Services (Product Complaints)
Sanofi is hiring a Specialist Quality Services (Product Complaints) professional for its Hyderabad location. This opportunity is ideal for candidates with experience in Pharmaceutical Quality Assurance, Product Complaints Handling, Quality Management Systems (QMS), CAPA Management, Regulatory Compliance, and Quality Operations.
The selected candidate will manage Product Technical Complaints (PTCs), Field Alerts, complaint investigations, batch genealogy reviews, root cause analysis, and cross-functional quality activities while collaborating with global teams.
Professionals looking for careers in Pharmaceutical Quality Assurance, Product Complaints, Regulatory Compliance, Quality Systems, and Drug Product Quality Management should explore this opportunity.
📋 Job Overview
| Particulars | Details |
|---|---|
| Company | Sanofi |
| Position | Specialist Quality Services (Product Complaints) |
| Location | Hyderabad, Telangana |
| Experience | 1–3 Years |
| Employment Type | Full-Time |
| Industry | Pharmaceutical Quality Assurance |
| Application Deadline | 28 July 2026 |
| Application Mode | Online Application |
💼 Key Responsibilities
- Manage Product Technical Complaints (PTCs) from receipt to closure.
- Handle Field Alerts and complaint investigations.
- Review pharmaceutical, biologic, and medical device complaints.
- Perform batch genealogy and recurrence assessments.
- Review Root Cause Analysis (RCA) and CAPA documentation.
- Maintain complaint databases and QMS records.
- Coordinate investigations with Contract Manufacturing Organizations (CMOs).
- Monitor complaint management KPIs and compliance metrics.
- Ensure compliance with regulatory requirements and internal procedures.
- Collaborate with Pharmacovigilance, Regulatory Affairs, Manufacturing, Medical Information, and Quality teams.
🎓 Eligibility Criteria
Educational Qualifications
- B.Pharm / M.Pharm
- Life Sciences Graduates
- Healthcare Graduates
- Engineering Graduates
- Business Administration Graduates
- Information Technology Graduates
Experience Requirements
- 1–3 Years Pharmaceutical Industry Experience
- Quality Assurance Experience Preferred
- Product Complaints Handling Experience Preferred
- QMS Experience Preferred
🧠 Required Skills
- Product Complaints Management
- Quality Assurance
- Quality Management Systems (QMS)
- CAPA Management
- Root Cause Analysis (RCA)
- Regulatory Compliance
- Batch Genealogy Review
- Complaint Investigations
- Data Analysis
- Problem Solving
- Documentation & Reporting
- Cross-Functional Collaboration
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💰 Salary & Benefits
Based on similar Pharmaceutical Quality Assurance and Product Complaints roles in multinational pharmaceutical companies:
Estimated Salary Range: ₹6 LPA – ₹12 LPA
Actual compensation may vary depending on Quality Assurance experience, Product Complaints expertise, QMS exposure, and interview performance.
Employee Benefits
- Global Career Opportunities
- Comprehensive Healthcare Benefits
- Annual Performance Bonus Programs
- Learning & Development Initiatives
- Internal Mobility Opportunities
- Hybrid & Flexible Working Environment
- International Team Exposure
- Professional Certification Support
🌟 Why Join Sanofi?
- One of the World's Leading Biopharmaceutical Companies
- Work on Global Quality and Compliance Projects
- Exposure to Advanced Quality Management Systems
- Collaborate with Global Regulatory and Manufacturing Teams
- Strong Learning & Career Development Culture
- AI-Powered Healthcare Innovation Environment
- Excellent Work-Life Balance Programs
- Long-Term Career Growth Opportunities
📈 Career Growth Opportunities
This role can open pathways into several Quality and Regulatory functions:
- Senior Quality Specialist
- Quality Assurance Executive
- Quality Systems Specialist
- Product Complaints Lead
- CAPA & Compliance Specialist
- Regulatory Affairs Associate
- Quality Manager
- Global Quality Operations Manager
📑 Resume Tips for Product Complaints & Quality Roles
To improve your chances of getting shortlisted:
- Highlight Product Complaints handling experience.
- Mention QMS, CAPA, RCA, and Deviation Management exposure.
- Include Regulatory Compliance and Audit support activities.
- Showcase Complaint Investigation and Documentation experience.
- Mention Pharmacovigilance or Medical Information collaboration if applicable.
- Quantify achievements using quality metrics and KPIs.
Before applying, read our complete Healthcare & Pharma Job Application Guide:
Healthcare & Pharma Job Application Guide🎯 Interview Tips for Sanofi Quality Services Roles
Candidates preparing for this interview should focus on:
- Understanding Product Technical Complaints (PTCs).
- Quality Management System (QMS) fundamentals.
- CAPA and Root Cause Analysis methodologies.
- Deviation and Complaint Investigation workflows.
- Pharmaceutical GMP and Quality Compliance concepts.
- Batch Genealogy and Complaint Trending activities.
- Cross-functional collaboration scenarios.
- Regulatory inspection and audit readiness concepts.
- Real examples of problem-solving and quality improvements.
- Communication and stakeholder management skills.
Practice using these resources before your interview:
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Healthcare & Pharma Job Application Guide
📌 How to Apply?
Ensure your resume highlights Quality Assurance activities, Product Complaints management, CAPA experience, investigation support, regulatory compliance knowledge, and quality systems exposure.
Candidates with experience in Quality Assurance, Product Complaints, Pharmacovigilance, Manufacturing Quality, and Regulatory Compliance are encouraged to apply.
Read our complete Healthcare & Pharma Job Application Guide:
Healthcare & Pharma Job Application Guide🚀 Apply Now
Interested and eligible candidates can apply through the official Sanofi Careers portal.
Apply for Specialist Quality Services (Product Complaints)📚 Related Resources from HiTechPlus
❓ Frequently Asked Questions
Q. Which qualifications are eligible?
Life Sciences, Healthcare, Pharmacy, Engineering, Business Administration, and IT graduates can apply.
Q. What experience is required?
Candidates with 1–3 years of pharmaceutical industry experience are preferred.
Q. Is Product Complaints experience mandatory?
It is preferred, along with Quality Assurance and QMS exposure.
Q. What quality systems knowledge is useful?
QMS, CAPA, RCA, complaint investigations, and regulatory compliance processes.
Q. What is the application deadline?
28 July 2026.
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